Privacy Policy

Introduction

Ockno ("we," "our," or "us") provides offline conversion tracking and attribution services for service businesses and agencies. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform, website, and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

• Account Information: Name, email address, company name, phone number, and billing information when you create an account or subscribe to our Services.
• CRM Data: Contact records, lead information, and disposition data that you choose to sync from your connected CRM (such as GoHighLevel).
• Communications: Information you provide when contacting our support team or participating in surveys.

Information Collected Automatically

• Attribution Data: Google Click IDs (gclid), Facebook Click IDs (fbclid), UTM parameters, landing page URLs, referral sources, and campaign identifiers associated with your leads.
• Usage Data: Log data, device information, browser type, IP address, pages visited, and features used within our platform.
• Cookies and Tracking: We use cookies and similar technologies to maintain sessions, remember preferences, and analyze platform usage.

Information from Third Parties

• Integrated Platforms: Data from CRMs, advertising platforms (Google Ads, Meta), and other services you connect to Ockno.
• Service Providers: Information from payment processors and analytics providers.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services
• Process and sync lead data between your CRM and advertising platforms
• Send offline conversion signals to Google Ads and Meta on your behalf
• Generate reports and analytics on lead performance and attribution
• Process payments and manage your subscription
• Communicate with you about updates, support, and promotional offers
• Improve and develop new features for our platform
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

How We Share Your Information

We may share your information in the following circumstances:

• With Advertising Platforms: We transmit conversion data (including attribution identifiers like gclid and fbclid) to Google Ads and Meta as directed by you to enable offline conversion tracking.
• With Your Connected Services: Data flows between Ockno and your integrated CRM and advertising accounts based on your configuration.
• With Service Providers: We work with third-party vendors for hosting, payment processing, analytics, and customer support who are bound by confidentiality obligations.
• For Legal Compliance: When required by law, legal process, or to protect our rights, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share information for other purposes with your explicit consent.

We do not sell your personal information to third parties.

Data Retention

We retain your information for as long as your account is active or as needed to provide you Services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Lead and attribution data synced through our platform is retained according to your subscription plan and settings. You may request deletion of your data at any time by contacting us.

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Limited employee access to sensitive data

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Portability: Request a portable copy of your data in a structured format.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Restrict Processing: Request limitation of how we process your data in certain circumstances.

To exercise these rights, please contact us at the information provided below.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. As noted above, we do not sell personal information.

To make a request, contact us using the information below. We will verify your identity before processing your request.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable law.

Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Services after changes become effective constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: