Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Ockno ("we," "us," "our," or "Company") governing your access to and use of our website, platform, and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services. If you are using the Services on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.

2. Description of Services

Ockno provides offline conversion tracking and attribution services for businesses and marketing agencies. Our platform:

• Connects your customer relationship management (CRM) systems to advertising platforms such as Google Ads and Meta
• Captures and organizes attribution data including click IDs, UTM parameters, and campaign identifiers
• Enables you to track lead outcomes through disposition stages (New Lead, Qualified Lead, Converted Lead)
• Sends offline conversion signals back to advertising platforms to optimize campaign performance
• Provides reporting and analytics on lead performance and attribution

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time with reasonable notice.

3. Account Registration

To use certain features of the Services, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your login credentials secure and confidential
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized access or security breach

We reserve the right to suspend or terminate accounts that contain inaccurate information or violate these Terms.

4. Agency and Sub-Account Structure

If you are an agency using our Services to manage client accounts:

• You are responsible for ensuring your clients' compliance with these Terms
• You represent that you have obtained necessary authorizations from clients to connect their CRM and advertising accounts
• You are responsible for managing user access and permissions within your agency workspace
• Client data remains subject to the same protections and obligations outlined in these Terms and our Privacy Policy

5. Subscription and Payment

Fees and Billing

• Access to the Services requires a paid subscription unless otherwise specified
• Subscription fees are billed in advance on a monthly or annual basis depending on your selected plan
• All fees are non-refundable except as expressly stated in these Terms or required by law
• We may change pricing with 30 days' notice; continued use after the effective date constitutes acceptance

Payment Terms

• You authorize us to charge your designated payment method for all applicable fees
• If payment fails, we may suspend access to the Services until payment is received
• You are responsible for all taxes associated with your use of the Services

Cancellation

• You may cancel your subscription at any time through your account settings or by contacting us
• Cancellation takes effect at the end of the current billing period
• Upon cancellation, you retain access until the end of your paid period, after which your access will be terminated

6. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws, regulations, or third-party rights
• Use the Services to transmit spam, malware, or other harmful content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the integrity or performance of the Services
• Reverse engineer, decompile, or disassemble any aspect of the Services
• Use automated means to access the Services except through our provided APIs
• Resell, sublicense, or redistribute the Services without our written consent
• Use the Services to collect, store, or process data in violation of privacy laws
• Misrepresent your identity or affiliation with any person or entity
• Upload or transmit data you do not have the right to use or share

7. Data and Privacy

Your Data

You retain ownership of all data you submit to the Services ("Your Data"). By using the Services, you grant us a limited license to use, process, and transmit Your Data solely to provide the Services to you.

Data Processing

• We process Your Data in accordance with our Privacy Policy
• You are responsible for ensuring you have appropriate rights and consents to share data with us
• You acknowledge that we transmit data to third-party advertising platforms (Google, Meta) as directed by your configuration

Data Protection

• We implement reasonable security measures to protect Your Data
• You are responsible for maintaining appropriate backups of Your Data
• Upon termination, we will delete Your Data in accordance with our data retention policies unless legally required to retain it

8. Third-Party Integrations

The Services integrate with third-party platforms including CRMs and advertising networks. You acknowledge that:

• Third-party services are governed by their own terms of service and privacy policies
• We are not responsible for the availability, accuracy, or performance of third-party services
• Your use of integrated services must comply with their respective terms
• Changes to third-party APIs or policies may affect the functionality of our Services
• You are responsible for maintaining valid credentials and authorizations for connected accounts

9. Intellectual Property

Our Property

The Services, including all software, designs, text, graphics, and other content created by us, are owned by Ockno and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or branding.

License to Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes during your subscription period.

Feedback

If you provide suggestions, ideas, or feedback about the Services, you grant us the right to use such feedback without restriction or compensation to you.

10. Confidentiality

Each party agrees to maintain the confidentiality of the other party's confidential information and not to disclose it to third parties except as necessary to perform obligations under these Terms or as required by law. Confidential information does not include information that is publicly available, independently developed, or rightfully received from third parties.

11. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy.

We do not warrant that:

• The Services will be uninterrupted, secure, or error-free
• Results obtained from the Services will be accurate or reliable
• The Services will meet your specific requirements or expectations
• Any errors in the Services will be corrected

You acknowledge that conversion tracking and attribution involve multiple systems and variables beyond our control, and we cannot guarantee specific advertising outcomes or performance improvements.

12. Limitation of Liability

To the maximum extent permitted by law, Ockno and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, revenue, business opportunities, or goodwill, arising out of or related to your use of the Services.

Our total liability for any claims arising under these Terms shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless Ockno and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Services
• Your violation of these Terms
• Your violation of any third-party rights, including privacy rights
• Your Data or any content you submit through the Services
• Your breach of any representations or warranties made herein

14. Termination

We may suspend or terminate your access to the Services immediately and without notice if:

• You breach any provision of these Terms
• You fail to pay applicable fees
• We are required to do so by law
• We discontinue the Services

Upon termination:

• Your right to access the Services ceases immediately
• We may delete Your Data after a reasonable retention period
• Provisions that by their nature should survive termination will remain in effect, including intellectual property rights, disclaimers, limitations of liability, and indemnification

15. Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law provisions.

Arbitration

Any dispute arising out of or relating to these Terms or the Services shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Salt Lake City, Utah, and the arbitrator's decision shall be final and binding.

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

Exceptions

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights.

16. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ockno regarding the Services.
• Amendments: We may modify these Terms at any time by posting the revised version on our website. Material changes will be communicated with reasonable notice. Continued use after changes become effective constitutes acceptance.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.
• Notices: We may provide notices to you via email, through the Services, or by posting on our website. You may contact us at the address provided below.
• Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control.

17. Contact Information

If you have any questions about these Terms of Service, please contact us: